Curse

Title Points R Us · Feb 19, 2015, 06:09 PM // 18:09

Quote:

Originally Posted by cosyfiep

so I am back on all of my accounts---had only put in the support ticket on the main (as I couldnt remember the info I used for the others after 8 years, and a sh*t load of other [email protected] having gone on in my life since then.)

I am in agreement on the ignorant way this was carried out (yes by the kid--and I am waaay old enough to be his mother--if I were his mom he would be grounded for life

and if I were his boss--he would have found a nice pink sheet of paper in his mail and that his access card deactivated)
and the poor communication skills of the CS team as well as the amount of time it took to take care of this---my anger is very long lived (ask my hubby).
Yes, we got our accounts back, but they never should have been banned in the first place, and the relationship with this company has been permanently tarnished. (and yeah, I never fly by untied airlines after what they did to me---25 years ago)

glad you are back bristle

Glad to Hear Cozy! <3

Blue Inferno Master · Feb 19, 2015, 06:11 PM // 18:11

I am finding a bunch of ppl that were ban are now unban including ppl that should have been ban and stayed ban. but as of now. I still am unable to log in to any of my or my wives accounts. I hope this is not a sign of things to come!! feeling rly let down by ANET and allowing a child with a GOD complex to have the access to such stuff!

Xunil · Feb 19, 2015, 06:15 PM // 18:15

Well, seems ANet has at least recognized their "conservative" policy was not so conservative at all.

Fortunately, all my accs have been unbanned.

Pleikki · Feb 19, 2015, 06:18 PM // 18:18

Well Im happy for all who got unbanned without doing anything wrong, and from all this we can learn, never get multiple accounts, even if u allready got em, dont use more then one anymore so things like this wont happen again! ;D Since from what i see, noneone with only 1 account was banned in first place!

Peace · Feb 19, 2015, 06:19 PM // 18:19

For people who got unbanned

can you say please when did you get the ban ? like what date or something

there is people who didn't get unbanned yet , and maybe this clear some answers

Blue Inferno Master · Feb 19, 2015, 06:33 PM // 18:33

Quote:

Originally Posted by Pleikki

Well Im happy for all who got unbanned without doing anything wrong, and from all this we can learn, never get multiple accounts, even if u allready got em, dont use more then one anymore so things like this wont happen again! ;D Since from what i see, noneone with only 1 account was banned in first place!

I do kno of someone that has only 1 account that did nothing wrong and was also ban. so its not just multi account owners. it had to have been the person that made the program to watch for bots glitched and as a result a ton of ppl got ban.

kerosinigami · Feb 19, 2015, 06:43 PM // 18:43

Wow, everyone I am so happy for all of you, I am really ecstatic you have all gotten your accounts back. I am stuck at work still and I am ever so hopeful my accounts are also restored. I will update you guys when I get back home.

Wow what great news, almost like a dream. Really really happy for you all.

I know it is not likely, as it kind of gives away their screening process, but it would be nice to know what got detected and how we could possibly avoid getting flagged. This is still a scary thing ya know.

**cosyfiep** · Feb 19, 2015, 06:46 PM // 18:46

I would still like to know what flagged my accounts --botting? seriously I cant pvp and have no reason to do this, but I can do random things while playing so that I do not look like a bot (heck I dont even farm--just cant sit that long). was it being in jq on the zquest day to get rid of the quest on my paragon? guess I wont go to jq everagain. 3rd party program? is my texmod corrupt? is there something wrong with my exe of gw? (should I rereredownload it?)
Would really like to know since this was way past rather upsetting (yeah, read my posts).

or was it that the kid just had too much sugar when he was flagging. and seriously a permanent termination for a first time offender, really? that is like cutting off a persons leg for a wart on their big toe.

and on the multiple account holders...this means that familys can no longer play together, I can no longer play with my husband? (he got me into this blooody game in the first place!) that is just plain WRONG.

not over by a long shot...they can just as easily re-ban anyone at anytime for NO reason and tell you 'this is permanent and we wont read anything else you write to us'.

Bristlebane · Feb 19, 2015, 06:49 PM // 18:49

I'll still do dual accounts I'm afraid, but limited to just access my storage chars.
Now.. when is the Canthan New Year redux lol.

Blue Inferno Master · Feb 19, 2015, 06:56 PM // 18:56

I can understand all the frustration for everyone. so far this year I had 4 deaths in my family then I go to log on and lost 4 accounts total . everything is going in 4s for me this year. happy I can not have any more kids I would end up with 4 new bbys lol but I am vry happy for everyone that got accounts back. as soon as mine are returned to me I will let everyone kno. and thanks to everyone that got the ball rolling for all of us to have this unjust act corrected

**cosyfiep** · Feb 19, 2015, 06:57 PM // 18:57

Quote:

Originally Posted by Peace

For people who got unbanned

can you say please when did you get the ban ? like what date or something

there is people who didn't get unbanned yet , and maybe this clear some answers

4 accounts on 29th/30th last month (dont know the exact time as I didnt check until after midnight)

2 accounts on my sisters birthday 17th of this month.

only sent in a ticket on my main account, would still like answers.

and yeah, what compensation are they going to give to folks who were erroneously banned? sorry just isnt gonna cut it especially when many missed that holiday (I was lucky to still have 2 accounts that could do it). Personally I want a mini panda or island guardian. (and the resignation of the kid).

and dang only 2 deaths in my family this past year....4 is just ....(no words for it), hang in there.

ACWhammy · Feb 19, 2015, 07:01 PM // 19:01

I got unbanned as well! Thank you to whoever corrected this! (Gaile Gray?)

And congrats to everyone else as well, but I share cosy's sentiments as well - what the heck flagged our accounts for ban?

Blue Inferno Master · Feb 19, 2015, 07:01 PM // 19:01

Quote:

Originally Posted by cosyfiep

4 accounts on 29th/30th last month (dont know the exact time as I didnt check until after midnight)

2 accounts on my sisters birthday 17th of this month.

only sent in a ticket on my main account, would still like answers.

and yeah, what compensation are they going to give to folks who were erroneously banned? sorry just isnt gonna cut it especially when many missed that holiday (I was lucky to still have 2 accounts that could do it). Personally I want a mini panda or island guardian. (and the resignation of the kid).

I would b happy with 1 stack of ectos and a mini polar bear or panda. (and the resignation of the kid). I doubt we will get out of this. matter of fact when I went threw all of this to get my account back that was hacked I got nothing back. all ectos shards gold and armors,weps everything was gone and I was told . sry we can not roll back accounts that software is "broken" and no longer available for use lol was out 1500e I power traded for 6 months to get that. was saving up to finish off my zrank

kerosinigami · Feb 19, 2015, 07:11 PM // 19:11

Whoa guys, getting ahead of ourselves here. Some of us just got unbanned, lets not start a lynch mob.

Lord Asakurra · Feb 19, 2015, 07:21 PM // 19:21

GAH I want to get home now and check! Salary jobs suck! Cough Cough maybe I'm feeling a bit... cough sick? cough cough...

Linksys · Feb 19, 2015, 07:43 PM // 19:43

I'm glad people are getting unbanned finally. If this happens again, do this again. The whole forum and support ticket and complaint thing. Don't be discouraged by people who make passive, condescending comments.

Now that you're back in the game, screen shot all your title tracks, favorite armor, and anything else you want to document. That way if it happens again or the game is shut down, you'll have some screen shots for keepsake.

Kimmie Kitty · Feb 19, 2015, 08:13 PM // 20:13

Quote:

Originally Posted by Blue Inferno Master

I am finding a bunch of ppl that were ban are now unban including ppl that should have been ban and stayed ban. but as of now. I still am unable to log in to any of my or my wives accounts. I hope this is not a sign of things to come!! feeling rly let down by ANET and allowing a child with a GOD complex to have the access to such stuff!

Yeah, I got banned today and haven't done a dang thing to be banned. I'm beyond annoyed to know that others who I know for fact bot and have many alts are still getting tocrap around on gw. I'm one ticked off kitty.

**cosyfiep** · Feb 19, 2015, 08:17 PM // 20:17

yes, the first thing I did was to screenshot characters that I had none for (I had quite a few days to go thru thousands of screenshot to find these...what else did I have to do?-and no sorry tooo bloody cold here to go outside and at 4am the only things on tv are infomercials!).

so I had time to think while at my doctor's appointment today, what we sooth some of my ire.
and here are my suggestions (you may add to them)
1) a support forum for gw issues --the gw2 forum is for gw 2 issues only and many have received infractions for posting there about gw issues--if this is how they treat folks who have supported them for 10 years, its no wonder we are all angry! (and yes, I understand what would be involved in setting such a thing up--as I do not have access to posting on that forum since I do not have a gw2 login).
2) TRAINING for ALL customer service people in ALL areas of BOTH games...none of this taking care of only tickets that are about money for anet issues and leaving folks who have issues like we did to get stuffed. NO company worth its salt would leave their customers hanging this long without contacting them--that is really piss poor business practice (unless your aim to to bankrupt your company).
3) better error codes, seriously code 45 covers quite a lot of ground, new separate codes for botting and a different one for 3rd party programs (would like them broken down even more but that would be a good starting point).
4) more responses from the anet folks (yes I DO know you are reading this, anyone with internet access can read our forums not just folks who are logged in). I understand their 'need' to not let on what they are using to detect activity, but...this is just plain disregard for their paying customers (heck even the cable company will give me back a day of free tv when they mess up).
5) checks and balances, even the us government does not give the kind of power this kid had to any one person--there should be a review panel of people who PLAY the game before mass bannings happen. and NO company allows their people to make immature posts on social media that will reflect poorly on their company without somekind of backlash (see: resignations--and there have been a bunch of them in the news recently).

well that was all I got for now.. I am sure I will come up with more as I try to get some sleep.

(oh and about the minipets...we know they can put specific items on peoples accounts--see gailes frogs)

Surge goes pre · Feb 19, 2015, 08:29 PM // 20:29

Well. I hear all the botters are back. And there are 4x bot matches in jq going atm.

The first ban wave had it right. That got 99% of the trouble people. Then they decided to keep banning and do overkill. So in the end, they just reverse it all it seems.

They should revert to the first ban wave.

K A O S Theory · Feb 19, 2015, 08:33 PM // 20:33

Quote:

Originally Posted by cosyfiep

yes, the first thing I did was to screenshot characters that I had none for (I had quite a few days to go thru thousands of screenshot to find these...what else did I have to do?-and no sorry tooo bloody cold here to go outside and at 4am the only things on tv are infomercials!).

so I had time to think while at my doctor's appointment today, what we sooth some of my ire.
and here are my suggestions (you may add to them)
1) a support forum for gw issues --the gw2 forum is for gw 2 issues only and many have received infractions for posting there about gw issues--if this is how they treat folks who have supported them for 10 years, its no wonder we are all angry! (and yes, I understand what would be involved in setting such a thing up--as I do not have access to posting on that forum since I do not have a gw2 login).
2) TRAINING for ALL customer service people in ALL areas of BOTH games...none of this taking care of only tickets that are about money for anet issues and leaving folks who have issues like we did to get stuffed. NO company worth its salt would leave their customers hanging this long without contacting them--that is really piss poor business practice (unless your aim to to bankrupt your company).
3) better error codes, seriously code 45 covers quite a lot of ground, new separate codes for botting and a different one for 3rd party programs (would like them broken down even more but that would be a good starting point).
4) more responses from the anet folks (yes I DO know you are reading this, anyone with internet access can read our forums not just folks who are logged in). I understand their 'need' to not let on what they are using to detect activity, but...this is just plain disregard for their paying customers (heck even the cable company will give me back a day of free tv when they mess up).
5) checks and balances, even the us government does not give the kind of power this kid had to any one person--there should be a review panel of people who PLAY the game before mass bannings happen. and NO company allows their people to make immature posts on social media that will reflect poorly on their company without somekind of backlash (see: resignations--and there have been a bunch of them in the news recently).

well that was all I got for now.. I am sure I will come up with more as I try to get some sleep.

(oh and about the minipets...we know they can put specific items on peoples accounts--see gailes frogs)

Id agree with most of this given they have the funding, and even value the first game at this point, recent actions dictate no on that question...

However they are vague in purpose, if you are banned you are basically considered an enemy of ArenaNet to a point. They will not tell you specifics because any information can be used to know what triggers bans, and then can be worked around and be avoided. If you give more precise ban codes, you are now specifying what pushed the ban on them..

At a certain point, it is hard to determine the bullscat from the truly innocent...

As I have said before to people, you cannot draw parallels with fighting bots to a war that can be lost or won. Its like the war of the west vs the "terrorists" of the middle east.

It is a cat and mouse game like previous A-Net devs have said, however, they left out the part where there are thousands of identical mouses that can repopulate and regroup very easily, some innocent, some guilty.